Non-Refund Policy for Hotel Bookings at XD HOTELS AND TRAVELS & Sagar Niwas
Introduction
Thank you for choosing our hotel for your upcoming stay. To ensure clarity and mutual understanding, we have established a non-refundable policy for certain types of bookings. This policy outlines the terms and conditions regarding cancellations, modifications, and refunds.
Types of Bookings Subject to Non-Refund Policy
- Advance Purchase Bookings
Advance purchase bookings require full payment at the time of booking. These rates are typically offered at a discount and are non-refundable. Any changes or cancellations will result in forfeiture of the entire booking amount. - Special Promotion Rates
Bookings made under special promotional rates or deals are non-refundable. These promotions are designed to offer substantial savings, and as such, they come with strict no-cancellation, no-modification, and no-refund conditions. - Group Bookings
Group bookings, defined as reservations for more than 5 rooms, are subject to a non-refundable policy. A non-refundable deposit is required at the time of booking, and the remaining balance is due prior to arrival as specified in the booking terms. No refunds will be provided for cancellations or reductions in the number of rooms after the booking is confirmed. - Holiday and Event Periods
Reservations made for stays during holiday seasons, special events, or peak periods are non-refundable. These periods include, but are not limited to, New Year’s Eve, Christmas, major sporting events, and local festivals. Full payment is required at the time of booking, and cancellations or modifications are not allowed. - Non-Refundable Rates
Specific room rates labeled as non-refundable on our booking platform fall under this policy. These rates offer savings compared to flexible rates and require full payment upon booking. Changes or cancellations will result in the forfeiture of the entire booking amount.
Terms and Conditions
Payment Requirements
Full payment is required at the time of booking for all non-refundable rates.
Payment can be made via credit card, debit card, or other approved payment methods as indicated during the booking process.
Cancellation Policy
Cancellations or modifications to non-refundable bookings are not permitted.
In the event of a cancellation, no-shows, or early departures, the full booking amount will be forfeited.
Exceptions
In cases of unforeseen circumstances such as natural disasters, pandemics, or other events beyond control, the hotel management may, at its discretion, offer a partial refund, a credit for future stays, or other alternatives.
Booking Modifications
Changes to non-refundable bookings, including dates, guest names, or room types, are not allowed. Any modification will be treated as a cancellation, and the full booking amount will be forfeited.
No-Show Policy
If guests do not arrive on the scheduled check-in date, the booking will be considered a no-show. The reservation will be canceled, and the full amount will be forfeited.
Acknowledgment
By proceeding with a non-refundable booking, guests acknowledge and agree to the terms and conditions outlined in this policy. It is the guest’s responsibility to ensure they understand the implications of booking a non-refundable rate.
For any questions or clarifications regarding our non-refund policy, please contact our customer service team. We appreciate your understanding and cooperation.
Contact Information:
Customer Service: +91 7892636021
Email: [email protected]
Address: 165 RK TOWNSHIP, Bommasandra, Bangalore 560105
Thank you for choosing our hotel. We look forward to welcoming you and ensuring you have a pleasant stay.