No Refund Policy

We operate under a strict No Refund Policy to ensure fairness and consistency in managing bookings. Once a reservation is confirmed, the accommodation and amenities are exclusively held for your stay, preventing other potential guests from booking those dates. This policy is necessary to offset the loss of income caused by last-minute cancellations, as rebooking the space on short notice is often challenging. Moreover, the costs associated with preparing the homestay for your visit, including cleaning, stocking, and staffing, are non-recoverable, further emphasizing the importance of this policy.

Additionally, a cancellation impacts the opportunity to host other guests who might have booked earlier if the dates were available. Homestays, unlike large hotels, operate on tighter profit margins and often cater to a limited number of bookings at a time. For example, a weekend or holiday booking holds significant commercial value, as demand is typically higher. A last-minute cancellation not only results in revenue loss but also disrupts operational schedules, which could have been allocated to confirmed guests. By adhering to this policy, we strive to maintain a sustainable and high-quality experience for all our guests.